Privacy Policy

At Saigon Apartment Agency, we highly value your engagement with our websites, mobile and desktop applications, and other services (collectively referred to as the “Services,” or individually as a “Service”). Saigon Apartment Agency respects your privacy and is committed to safeguarding your personal information.

We encourage you to read this privacy policy to understand the information we collect and how we utilize and disclose it. This policy applies to all of our Services that link to it.

1. Information Collected by Saigon Apartment Agency

When you use our Services, we gather various types of information from you, your devices, and your interactions with the Services. Some of this information can directly identify you or be used to identify you when combined with other data.

• Information you provide: While using our Services, you may be prompted to provide personal information such as your name, contact details, information about your home or properties of interest, and financial information. This can occur, for example, when you register on our Services, claim a home, share or save a property, correspond with a real estate professional via our Services, or complete forms or transactions such as a loan information request or a rental application. You may also provide third-party information through our Services, such as sharing a real estate listing via email. We may combine this information with data collected from your interactions with our Services or from other companies.
• Cookies, web beacons, and other tracking technologies: We and our partners utilize various technologies to automatically collect information when you access and use our Services, including cookies, web beacons, and similar technologies. Cookies are small pieces of data that can be transferred to your device to uniquely identify your browser. We and our partners may use cookies to connect your activity on our Services with other information stored about you, such as your account profile or previous interactions, to store your preferences. The use of cookies helps us enhance the quality of our Services by identifying your interests, tracking trends, measuring advertising effectiveness, or storing information you may want to retrieve frequently, like favorite homes. You can adjust your browser settings to refuse cookies, but disabling cookies may affect the functionality of some free features of the Services.
• Web beacons or pixels: Our Services may include web beacons or pixels, which are electronic files that count users who have visited a page, track activity over time and across different websites, determine interactions with our emails, identify certain cookies, or collect other related information. This information may be associated with your unique browser, device identifier, or IP address. For example, we may implement a pixel on our Services’ pages to track whether you visit an associated website after viewing an advertisement.
• Third-party cookies, web beacons, and tracking technologies: We collaborate with service providers and advertising networks to manage cookie information and track your activities on our Services and across different websites and devices. Third parties may use cookies to deliver advertisements based on your visit to our Services. For more information, refer to the section below titled “Interest-Based Advertising.” You can opt-out of cookie tracking by third parties as described in the section “Opting Out of Collection of Information by Third Parties.”
• Location Data: If you enable location services on your mobile device, Saigon Apartment Agency may collect your device’s location to provide location-based information and advertising. To deactivate this feature, disable location services on your device.
• Usage logs: We collect information about your use of our Services, such as browser type, access times, pages viewed, IP address, and the page you visited before our Services. We also collect details about the device used to access our Services, including the hardware model, operating system, unique device identifiers, mobile network information, and browsing behavior.
• Calls and text messages: Calls between you and Saigon Apartment Agency, or between you and third parties through Saigon Apartment Agency, may be recorded or monitored for quality assurance and customer service purposes. You will be notified at the beginning of a call if it may be recorded or monitored. We use a third-party service provider to track phone calls and text messages with real estate professionals, storing data such as call or text message date and time, your phone number, and the message content.
• Public content: You may provide information publicly through our Services, such as leaving reviews for real estate professionals or participating in discussion forums.
• Social networks: If you connect through social networking features offered by our Services, we may access your shared social network profile information and use it per this privacy policy. Manage the information shared through your account by following the instructions for your social network account.
• Third-party services: Some Services require your information to be collected directly by third parties. By using such Services, you authorize Saigon Apartment Agency to access and transmit your information. Your information will be processed by the third parties.

Saigon Apartment Agency does not knowingly collect personal information from anyone under 13 years of age.

2. Utilization of Your Information by Saigon Apartment Agency

At Saigon Aparmtent Agency, we typically use the information we gather about you to enhance and provide our Services, including:

• Delivering the Services, processing transactions, and sending related information like confirmations and invoices.
• Sending you technical notices, updates, security alerts, and support and administrative messages.
• Addressing your comments, questions, and requests while providing customer service.
• Communicating with you regarding products, services, offers, promotions, rewards, and events from Saigon Apartment Agency and others, alongside news and information we believe will interest you.
• Monitoring and analyzing trends, usage, and activities associated with our Services.
• Revising, modifying, and updating current Services, as well as developing new ones.
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities, while protecting the rights and property of Saigon Apartment Agency and others.
• Personalizing the Services and presenting you with advertising, content, or features that we believe will be of interest to you.
• Facilitating contests, sweepstakes, and promotions, and processing and delivering entries and rewards.
• Linking or combining information we acquire from others to better understand your needs and provide superior service.
• Carrying out any other purpose disclosed to you at the time of information collection.

We place high value on your privacy and are dedicated to safeguarding any personal data that identifies you. Personal information you provide will only be disclosed outside the public sections of our Services under the following conditions:

With Your Consent

When you provide your consent or instruct Saigon Apartment Agency to share your personal information, this may happen when you submit your details through various Services we offer. For instance, if you choose to contact a real estate agent, mortgage lender, investor, builder, property manager, or another real estate professional via the Services, your name, phone number, email address, and message content will be visible to the message recipient. Similarly, if you apply for rental housing through the Services, your application information will be sent to prospective landlords.

We engage in interest-based advertising. This means that when you use our Services, either we or third-party service providers or advertisers may employ cookies (either collected by them or provided by us) or other similar technologies to gather information about your usage of the Services (including mobile applications) or your online activities over time and across different websites and devices. The collected information may include the content you view, the date and time of your views, and the website that referred you to the Services. This information may be linked to your unique browser, device identifier, or Internet Protocol (IP) address. These practices help create tailored advertisements that are relevant and useful to you. Such tailored advertisements may appear on the Services or on other websites, applications, or platforms.

Additionally, if you have provided us with your email address, we may use an encrypted, unreadable form (a hash) of your email to deliver tailored advertisements to you on the Services or other websites, including via Facebook’s Custom Audience Feature or similar tools. Click here to learn how you can manage the ads you see on Facebook.

You can opt out of cookie tracking and analysis as detailed in the section below titled ‘Opting Out of Collection of Information by Third Parties’. The Services do not respond to ‘do not track’ signals.

4. Opting Out of Collection of Information by Third Parties

Saigon Apartment Agency’s third-party ad servers, ad network providers, and third-party advertisers may deliver advertisements that you may encounter on the Services or other affiliated websites. To enhance the relevance and gauge the effectiveness of these advertisements, Saigon Apartment Agency’s Ad Providers may use cookies, web beacons, clear gifs, or similar technologies. These tools are employed to track user activities, such as the pages visited, and to understand what types of information are most appealing to users. For more details about your options regarding these technologies (like opting-out), you can visit the Network Advertising Initiative, Digital Advertising Alliance, Omniture, and PrivacyChoice.

5. Third-Party Links and Websites

Within our Services, we may include links to websites of other companies or individuals. Additionally, some features of the Services might involve sharing your listing information with third-party websites. These external websites may collect user data independently, and Saigon Apartment Agency’s privacy policy does not apply to these third parties or their websites. For details on their privacy practices, please consult the respective third parties and websites directly.

6. Security and Retention of Information

Saigon Apartment Agency takes prudent measures to safeguard the information users share with us against unauthorized use, access, and disclosure, both during transmission and while stored. Nevertheless, no Internet transmission or electronic storage method can be entirely secure, so please understand that we cannot guarantee absolute security.

You have the ability to access, update, and delete the personal information you provide to Saigon Apartment Agency by logging into your account on the applicable Saigon Aparment Agency Service. We may retain a copy of the original version of your information in our records.

We will keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is mandated or permitted by law.

7. Government and Private Party Information Requests

From time to time, Saigon Apartment Agency receives various legal requests from government agencies and private parties seeking information about our users. Before disclosing any information, we will make an effort to notify the affected users, allowing them the opportunity to object, unless the law prohibits such notification, or we believe that notifying them would pose a risk of harm or be counterproductive.

8. Contacting Saigon Apartment Agency

If you have any questions about this privacy policy or the privacy practices of Saigon Apartment Agency, please email us at rentapartmentsaigon@gmail.com, or write to us at:

Support Center & Customer Service: 328 Vo Van Kiet St, Co Giang Ward, District 1

rentapartmentsaigon@gmail.com

Phone: (+84) 909 174 935

Please note that this policy may be updated occasionally. You should check for the most current version before relying on any provisions in this privacy policy. We will notify you of significant changes to the policy by posting a notice on our websites, sending an email, or using another reasonable method.